Terms & Conditions
1. General Overview
Welcome to our website. By accessing or purchasing from our store, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our services.
We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Services
We specialize in handcrafted hardware products including nails, hinges, brackets, handles, and decorative items made using traditional techniques.
Due to the handmade nature of our products:
- Slight variations in size, finish, and texture may occur
- Product images are for reference only
3. Orders & Acceptance
- All orders are subject to availability and confirmation
- We reserve the right to cancel or refuse any order
- In case of cancellation, customers will be notified and refunded (if applicable)
4. Pricing & Payments
- All prices are listed on the website and may change without notice
- Payments must be completed at checkout via approved payment methods
- We reserve the right to correct pricing errors at any time
5. Shipping Policy
- Orders are processed quickly, usually within 1 business day
- Tracking details are provided after shipment
- Shipping methods may vary based on location
- Delivery times are estimates and not guaranteed
6. Returns & Exchanges
- Returns are accepted within 30 days of purchase
- Items must be unused and in original condition
- Return shipping costs may apply unless the error is on our side
- No returns will be accepted after 30 days
7. Warranty
- Selected products come with up to 5-year warranty on specific finishes
- Other finishes may have limited warranty (e.g., 1 year)
- Warranty does not cover:
- Misuse or modifications
- Natural wear or environmental damage
- Labor or installation costs
8. Intellectual Property
All website content including images, text, logos, and designs are the property of our brand.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. User Responsibilities
By using this website, you agree:
- Not to misuse the website
- Not to attempt unauthorized access
- To provide accurate information when placing orders
10. Limitation of Liability
We are not liable for:
- Indirect or incidental damages
- Delays caused by shipping carriers
- Issues arising from improper use of products
11. Privacy
Your personal information is collected and used only to process orders and improve user experience.
We do not sell or misuse customer data.
12. Third-Party Services
Our store may use third-party platforms (like payment gateways or analytics tools).
We are not responsible for their policies or practices.
13. Governing Law
These Terms & Conditions are governed by applicable laws of the jurisdiction in which the business operates.
14. Contact Information
For any questions regarding these Terms:
